Just How Conversational Artificial Intelligence Is Making Customers As Well As Employees Happier?

Companies and startups are using chatbots to increase productivity and allow them to complete more tasks. Find out the way Conversational AI works, and what role it could play within your business.

What is Conversational AI?

You already know what nlu conversational AI can do if you have been able to say "OK Google" on your smartphone or speaker, or even asked Siri when your next scheduled meeting was. This subsection of AI (Artificial Intelligence) refers to the things that allow tech to understand our words and have a conversation with us. Natural Language Processing (or NLP) is one of these things.

Particularly, this is the way computers process and analyse the words we write or speak. Conversational AI is also a type of machine learning. In other words, it's an technology that is constantly evolving because it is learning from each piece of information it gets. Both, digital humans and chatbots can enhance the experience for workers and customers as part of intelligent conversational assistant.

All kinds of businesses are using conversational AI

Conversational artificial intelligence isn't only available to the most powerful tech giants. Small and large businesses and even startups utilize chatbots, digital assistants and technology for automatic speech recognition to enhance the lives and productivity of their customers and employees in all industries.

In addition to presenting products and answering sales questions, digital humans can make other customer service tasks easier and faster. A ticket counter at a train station might not always be rostered to work at 3am, however a Digital Human can be available. Tourist information centers might not be able assist visitors with limited English capabilities. Digital human beings can understand and communicate in any language, but it's possible to do so in the form of a digital human.

How Chatbots are enhancing the Customer Experience

Chatbots or virtual assistants conversational awareness will save users from having to navigate complex websites. Customers can simply send an SMS message to inform their needs.

Chatbots can also make it easier to avoid long phone calls. There's not many things that make you more frustrated than waiting to get customer service and then having to answer a series of questions about your identity. This is a major issue for companies that are growing rapidly and can't expand their support team to meet.

A lot of companies are using bots and voice recognition software to automatize their most frequent customer support needs, and without being able to disappoint customers. This allows support personnel in call centers to rise to sales positions by responding to high-quality leads which have been prequalified the same chatbot. On Aisera.com, you can find the most effective answer Conversational AI.

The Digital Human: The Evolution of the AI Chatbot

While they may be an effective solution to many problems, text-based chatbots have one limitation. They're not able to provide the empathy and intimacy that we experience from a face-to face conversation. We often forget that micro-expressions, eye contact and body language are able to communicate more than we think during the course of a conversation.

NTT DATA Business Solutions created a chatbot that looks like an animated character to address this issue. Digital Humans are created to make us feel more empathy when we interact with computers and help us find the information we need with less stress when the process takes longer than anticipated.